IQcrm

First of all, IQcrm offers you transparency and control over all activities, both internal and external, that involve interaction with clients or potential clients, ensuring a coherent and unique communication with the external environment of the company and streamlining information exchange within the company.

No matter the client company size, the benefits are numerous and enormous:

• Increased effectiveness and greater job satisfaction, by integration of the mobile user into the core processes and procedures established as part of the CRM initiative by allowing them to work the way their business environment requires;
• Improved quality and timelines of the customer data added to the CRM system; faster and easier data input resulting in more data added to the customer record, this meaning more timely, accurate, and complete data.
• Sales or service processes  streamlining and acceleration, thanks to the fact that information can be immediately retrieved or requested, this resulting in on-the-spot problem solving, with no more to-do’s and follow-up action;
• Increasing customer satisfaction through greater responsiveness from the field professional and customer service and support, especially through streamlining urgent questions and requests onto the appropriate parties;
• Increasing revenue for field sales teams, by more efficient movement of opportunities through the pipeline, resulting in the advantage that mobile sales professional has the flexibility to visit more clients and close more deals, sooner.

The proposed solution is a turnkey client-server solution, configured for customer processes. It is the ideal solution for management and automation of sales, important tools in the management of the company and best business decisions taken in a short time.

The solution is built on a client-server architecture, concept that involves unified management of information. The influence of information entered into the system at a point (from any desktop computer, laptop or smartphone) will be visible in all modules of the solution according to the access hierarchy.

The solution is constructed multi-module and multi-user with access levels on modules:

1. Information Input Module;
2. Call Center Module;
3. Sales Desktop Module;
4. Sales Smartphone Module;
5. Desktop Reporting Module;
6. Smartphone Reporting Module;
7. Administration Module.

Users have access to modules depending on the type of user privileges they are associated to:

• administrator (full access to modules);
• manager (access to all modules, except Administration);
• input (access to Information Input Module only);
• call center (access to Call Center Module only);
• sales (access to  Sales  Desktop Module and  Sales Smartphone Module only).

Technology (minimum requirements)

Sales Representative Module: Android 4.0, iOS 7.0, BlackBerry OS 6/ 7/ 10
Admin and Management Module: Desktop/ laptop with Microsoft Windows XP, Mac OS X; tablet PC with iOS 7.0 or Android 4.0
Server Module: SO: Linux; Databases: Oracle 9, My SQL 5, Postgre SQL 9